Today on the show we are joined by the wonderful and inspiring Kathleen Cutler! Kathleen has worked behind the scenes on multiple million dollar online stores with her main area of focus being jewelers. She has coached over a hundred different jewelers to help them achieve their business goals and get their products selling online, but Kathleen’s expertise extends so much further than just jewelry! She wants to help everyone selling products or even services online to extend the experience of the customer and drive sales through the type connections that you would usually associate with a physical retail space.

Welcome to another Profit Report episode of the Strategy Hour Podcast! Today, we’re talking about April 2021 and, needless to say, some money got spent, some money got made. We didn’t launch anything new in April, so this report makes a direct correlation with the fact that we have tried to build a profitable and sustainable business that brings in income, regardless of whether or not we are launching something new every month. We were still, however, working on some big projects, so we were certainly knee-deep behind the scenes! Sometimes, when that happens, we will see a dip in profitability, not necessarily in revenue, and that was the case for us in April. In this episode, we share some of the projects we have been working on, such as some exciting shop website updates and a very niche copywriting assignment, and we also discuss the benefits of choosing when not to invest, especially when it comes at the cost of truly trusting yourself!

Tuning in, you’ll hear about some of the lessons we have learned over the past month, the past year, and the past 18 to 24 months, including the value of exposing yourself to other cultures, perspectives, ideas, and even industries. We also reflect on some of the mistakes we have made in order to help you avoid making the same mistakes in the future, so make sure not to miss this episode!

Today, on the podcast, we welcome Emily Walker. She helps brilliant entrepreneurs turn their big ideas into powerful and profitable courses so they can improve thousands of other people’s lives while building more spaciousness into their own. Having worked with a diverse range of clientele all over the globe, from groundbreaking courses and bestselling authors to seven-figure mindset queens, Emily knows that, sure, you can just dive in and start teaching online, but taking that knowledge and tweaking it into something actionable is not always easy.

If you have ever wanted to create a course, a program, a workshop, a masterclass, a tiny offer, a big offer, it doesn’t matter; this episode is going to give you a lot of great things to think about before you get started! Emily shares her perspective on creating content by doing equal parts what feels fun and good to you while also serving your audience, your clients, or your future students. It’s a blend of both worlds, and Abigail and Emylee certainly walked away from this conversation with a lot of ideas and questions to ask themselves as they refresh some of their own programs, and we know you will too!

We run ads for everything under the sun, and we have for a long time. Something we did very early on was make a conscious decision to not look at the comments on ads because sometimes there are just troll-type comments, and we don’t need to leave our headspace there. Funnily enough, Abagail’s husband is our ad comment moderator, so it is very rare for us to see a negative comment. But, for some reason, the other day, Emylee was scrolling one of our new Creative Template Shop ads, which is so beautiful and cute. The ad contains our slogan which we have been using for over a year. Emylee was compelled to look at the comment, which was along the lines of, “Oh, so that’s all that marketing is, is beautiful graphics? That's not all that marketing is, so it’s weird that you say that.” The specifics of the comment aren’t that important, but we do want to have a conversation not only about what marketing is, but what marketing means to two visual artists, and why we have our Creative Template Shop slogan, which was very intentional. We believe that it’s something that really makes our business stand out from anything else that we see out there.

Today on the show, we have Monica Schrock, who is cautiously optimistic and is an introverted copywriter who works as a marketing consultant. She has a mean coffee habit and a serious nerd streak. She revels at the intersection between intention and strategy, hoping to make the world a better place one word at a time. Monica has spent the last 14 years navigating the extroverted field of marketing, helping 200 clients craft their brand message and increase their sales from double to over ten times. We are talking about all the tips and tricks she has learned on that journey on the show today.

So, if you resonate as a fellow introverted entrepreneur, who started their business to maybe escape ever having to talk to anyone again, and then realizing that you have to do that in order to make sales, put your offer out there, and grow your business, this episode is for you. We are talking about how to set boundaries, how to schedule (or not schedule) your week in a way that fits your personality so that you can actually get stuff done without feeling guilty and feel like you’re putting marketing and sales messaging out there that doesn’t make you feel icky.

Today we are going to talk about doing #allthethings, or rather, not doing them. We know a lot of you have so many things on your plate and are really struggling with what to let go of. You are feeling married to every department that you are the head of, and not really seeing or understanding how you could give up any of those things. So with that in mind, we want to holler at you in the way that we do best and permit you and help you let go of some stuff if you have been trudging along in your workspace, your day, and your business.

We used to be the people who didn’t only not want to pay to give up things but also were super intimidated and concerned with delegation. It has been something we have had to work hard to do because we used to be aware of everything that happens in our business and we were at the point where if we didn’t let go of some of it, we were going to slow down the business. So we have had some life experience in this department and hope you can take away some of the lessons we have learned and apply them in your own life and business after this episode!

Today on the show, we are excited to welcome Abbey Ashley, Founder of The Virtual Savvy. Abbey has helped aspiring virtual assistants launch and grow their own at-home businesses from scratch. She started her own virtual assistant business as a new mom and was able to double her salary from her full-time corporate job in just 30 days! She has since gone on to grow a seven-figure business with 19 employees and certainly has some key insights to share about how to hire to scale. It's now her passion to help others start their own VA businesses so they too can taste the freedom and flexibility of entrepreneurship.

She is currently building a brand new platform, which you will hear about towards the end of the interview, that is going to make hiring so much easier, especially for creative entrepreneurs, connecting you with virtual assistants that are going to stick around and be the right fit for you and your company. In today’s episode, we’re talking about the hiring process, particularly how to hire for a culture fit over a skill fit. We think that that is one of the most remarkable things that Abbey has unlocked within her own business, and it has definitely been one of the key elements that has factored into her incredibles success.

We discuss how to identify your brand culture, how to speak that into existence within your team, and how to support your team through that journey, as well as how to hire for the perfect fit, of course. Whether you are ready to hire your first VA or dip your toes into hiring employees, this episode is full of practical tips that will be beneficial to you, no matter where you are on that journey. Make sure to tune into this insightful interview with The Virtual Savvy Founder and powerhouse entrepreneur, Abbey Ashley!

If you are in the small business space as a buyer or a seller, you might have noticed a wave of disgruntled online shoppers that don’t necessarily fit the stereotype that wants to speak to the manager! In today’s episode, we want to talk about what we are dubbing the Digital Karen. Since the start of the pandemic, Emylee and Abagail have noticed more and more conversations between makers, shoppers, and sellers who are having a difficult time dealing with the increase in customer service issues that have been popping up in their inboxes and DMs, from unrealistic custom order requests to one-star reviews for reasons that are beyond their control.

There has been a growing need for customer education regarding what is and what isn’t within the control of shop owners and business owners. For a long time, buyers have convoluted the experience of buying from big companies like Amazon or Nordstrom and tied that same level of expectation to shops on Etsy and Shopify, for example. In today’s episode, Emylee and Abagail talk about how sellers can emotionally and mentally deal with the age of the Digital Karen and continue to create a positive customer service experience amidst uncontrollable delays, as well as what buyers and shoppers can do to make the experience better for business owners!

In today’s episode, we welcome Rachel Rodgers, a woman of color, mother of four, and seven-figure business owner – in that order. Rachel started her career working on The Hill with nonprofits, federal judges, and Hillary Clinton. When she realized that changing the world is easier when you have some cash in your bank account, she decided to build a million-dollar business and then teach other women how to do the same. Her new book, We Should All Be Millionaires, from Harper’s Leadership is out now! (as of release, not recording)

For this show, we break down our favorite parts of Rachel’s book, which not only addresses our ingrained mindsets around money issues but also provides activities you can do, from homework assignments to different mindset reframes to help you better your headspace, grow, and move forward, whether you have a business or you just want to be a literal millionaire!

Quarantine gave Abagail every excuse to drop any kind of consistency around movement, and now, a full year later, she is trying to get back at it. She has walked three days in a row, and just yesterday Emylee did her first Peloton bike ride in months. After eight minutes in, she felt like she couldn’t do it, but she kept going. But this isn’t what we are going to be talking about today. We are super excited because it’s been a while since we have done an episode like this, where we share a small tweak we made inside our signature program that was uber effective.

It actually kind of blew us away just how much of a difference it made. It's been almost a year since we made this two-phased change. We want to talk to you about it today because if you are offering services or packages and there are deliverables inside those packages that don’t cost you any money but do cost you time, those are sometimes the easiest things to add into a package to add value. There are also instances where you need to re-evaluate what those deliverables are and whether that thing is actually effective, not only for you but your clients as well.

Today on the show we have Dr. Lindsay Padilla, Founder of Hello Audio, a SaaS product that lets users easily create private audio feeds their customers can listen to anywhere, anytime! She has been building this SaaS product from the ground up. It has been fascinating to watch from the sidelines and we are excited for you guys to dive in. For the first half of this episode, Lindsay gives us a true, honest, behind-the-scenes look at everything it takes both mentally and logistically to build a software. Everything that she wanted to create from the hole she saw in the market of audio and how course creators can deliver amazing content to their students and how Lindsay could make that happen.

She talks about breaking down barriers in a male-dominated space, learning things in the tech space, raising money, deciding to bootstrap or not, and everything in between. And then at the end of the episode, we talk about what Hello Audio actually is and how you as a service-based business owner, online course creator, educator, could use this platform to better your customer experience and to add more value. You get a peek into the stuff that Abagail and Emylee have been thinking about doing in their business and ideas for what you can use in your own one to help you grow and create an amazing experience for the people you already have.

We always knew there would be this moment where, after doing these profit reports, we would eventually hit our goal, and then we would have to have the conversation about what’s next for us. We alluded to it a bit last month, where we had our first loss in over a year, but no part of Abagail was concerned. It sounds bizarre, but we really stuck things out, made some subtle shifts, and March went fantastically. What a concept! We had a loss and didn’t let it linger in our brains for months on end, which, in turn, would have impacted our business for months on end.

Instead, we did a turnaround and saw some amazing stuff happen for us in March. It's funny because it’s not like we did this massive launch or any other big things. We just checked the calendar right before we recorded this to remind ourselves of what happened last month. We planned some stuff; we talked about some stuff; we did a mini-thing, well, someone else did a mini-thing; we invested in some stuff. That's about it! It was lowkey in terms of what was happening behind the scenes. But so much of what we have been doing over the last year has been about building our monthly recurring revenue (MRR).

Today on our show, we have Ariel Kuhn, who started out as a photographer and has since grown her business to focus more on brand strategy, working with small business owners as they figure out how to grow online. She helps these businesses with everything from brand strategy to photography, copywriting, web design, and mentorship so they can take their business to the next level. Ariel has been around the Boss Project / TCC block for a while, and she is actually a current Strategy Academy student. She shares the evolution of her business, why she decided to invest in the program, the art of her pivot, what it means to her to feel good about what you’re doing in your business, and what to do with all the extra ideas you might have. We also discuss various things she has learned in the program that could help other small business owners who are in a similar position. So, if you have an existing business and have been stressing out about all of the brilliant ideas you have in your brain and what to do next, this episode will give you clarity.

When you start the hiring process it can be a challenging time with a lot to think about. There are a lot of decisions to be made about how or why you hire someone at a certain point in your business. We have talked about it in the past but today we want to talk about why it is important that you think first about how and where you will get a return on your hire rather than hiring to save time. This is because we know what hiring to save time looks like and we are in a different space to be able to talk about it. So many people only hire to save time and they should be thinking about it in a bigger way.

We want to have this conversation coming from the space of how we think about it now with Boss Project and lessons we have learned, but also there are one-off hires that Emylee has done for her earring business. She hired for stuff she knew she would save a ton of time on. She also wasn’t the best one to do these tasks and if they were done, she would make money faster. So it is interesting how this question of hiring can be viewed in different scopes based on where you are at in your business.

Today our guest is Jennifer Turner, the founder of Gemini where she helps online business owners improve their copywriting and design to create higher conversion rates. Gemini is an online branding and education platform and Jennifer is the rare combination of a trained copywriter and designer! Their MO is unifying a business' voice in the copy and design to tell a stronger story. We love it! Today we will be focussing solely on the copy side of things and how to get your up to scratch!

We are super excited for Jennifer to dive into her four-step formula for high converting copy and it is honestly one of the best formulas we have found in a long time! These kinds of frameworks can sometimes put you in a box or make you sound a bit robotic and this one is a really cool way to insert your story and your audience's story while coming up with something that gets your conversion rate all the way up! This can be used for freebies, opt-ins or paid services and programs, it can be applied in those areas just as effectively, that's how versatile it is, so get your notes ready and let's get into some strategy!