Frequently Asked Questions

I want to run an idea by you or I have a question about my business, how can I get it answered?

We encourage you to join the Co-op and ask questions in our private Community. It’s a place where we get a chance to chime in, as well as hundreds of other small business owners.

Do you accept guest contributors or link suggestions for the blog?

We don’t accept unsolicited guest posts, sponsored posts/blogs, or link-shares. Thank you for your interest, but these are not in alignment with our focus.

Do you accept podcast guest applications?

Yes, absolutely! We’re always excited to hear from potential guests for the Strategy Hour Podcast. However, we are highly selective and invite only a small number of outside guests each year to ensure we’re delivering the most value to our listeners. Guests must align with Boss Project’s mission and values, bringing actionable, relevant insights to our audience.

While we don’t have a minimum following requirement, we typically select guests with at least 10,000 followers who are also enthusiastic about promoting their episode.

If this sounds like you, please fill out our application form completely. Due to the high volume of requests, we’ll reach out only if we’re interested. We kindly ask that you refrain from requesting updates on your application. Thank you for your understanding!

I’m a new business owner, where do I start?

First off, congratulations! We know it took guts to say yes to your vision, and we’re so excited you’re diving right in! Starting a business can feel overwhelming, but you don’t have to do it alone.

To get started, we recommend watching this training. It’s designed to give you the tools and clarity you need to build a strong foundation. In fact, it might just be the best thing you ever do for your small business!

And while you’re at it, don’t forget to listen to the Strategy Hour Podcast. It’s full of actionable advice, inspiring stories, and tools to help you grow. Be sure to subscribe so you never miss an episode!

You’ve got this, and we’re here to help every step of the way.

Will you mentor or coach me?

I’m so honored you asked! At this time, we’re focused on working with a small, highly selective group of private clients. If you’d like to learn more about what that looks like, feel free to reach out to Abagail personally on Instagram @abagailsays.

You can also send an inquiry to our team at hello@bossproject.com. We’d love to hear from you and explore how we might support your journey!

Can I change which email address I receive your emails with?

Yep! You can change your contact info by opting into our emails again here.

How can I share positive feedback about my experience with Boss Project?

Aww, you’re so sweet! We love virtual happy mail! Please send your comments to hello@bossproject.com.

Where can I follow you?

We’d love to stay connected! First, make sure you’re subscribed to our email list so you never miss an update.

For fun behind-the-scenes updates and daily inspiration, follow us on Instagram at @bossproject and @abagailsays. Don’t forget to tune in to the Strategy Hour Podcast for actionable tips and strategies, connect with us on LinkedIn, and catch up with the latest on Pinterest @bossprojecthq.

Are you hiring?

We’re not currently hiring, and unsolicited applications or cold pitches will not be considered. If a position becomes available, it will be posted on our LinkedIn page. We encourage you to follow us there for updates and opportunities.

Thank you for your interest in being part of our team—we truly appreciate it!

Why won’t links open on my computer?

If you are using Xfinity, you may find it blocks some links due to your internet security settings. If you'd like to be able to open links from us and other companies who use the email service provider called Flodesk, you'll need to log into the xfinity app and update your preferences to disable a new feature called "Xfi Advanced Security." Our emails and links are secure, and there is nothing to be worried about when opening them.

Course Questions

How can I reset my Academy password on Teachable?

We’ve all been there. Forgetting a password is the worst, but resetting it is easy! Just follow this link to reset your password.

I can’t log in to my account, can you help?

Of course! Start by trying to reset your password. If that doesn’t work, feel free to email us at hello@bossproject.com, and we’ll assist you.

P.S. We see a lot of people accidentally put their email address as “.CON” instead of “.COM,” so maybe check that first—once logged in you can reset your email address.

I’m a Co-op member. Why am I seeing prices for a course?

As a Co-op member, you have access to many of our courses as part of your membership. To ensure access, make sure you’re logged into the Academy (Teachable) using the same email address you use for the Co-op website. Once logged in, check the Dashboard or Member Courses page to browse your included courses.

If you’re having trouble logging in, you may need to set up your account or reset your password. Still stuck? Contact our team at hello@bossproject.com, and we’ll be happy to help!

Can I change my course login email?

Absolutely! Simply log in to your account and click your profile (your picture in the upper right-hand corner) then select “EDIT PROFILE” from the dropdown. From there you can change your email address and password.

If I change my mind about a purchase, can I get a refund?

Due to the digital nature of our products, we do not offer refunds. However, we want to ensure you get the most out of your purchase. If you have questions or need assistance, please don’t hesitate to reach out to us at hello@bossproject.com.

For full details, you can review our refund policy in our Terms of Service, which outlines your financial obligations, refund policy, cancellation policy, and terms of participation.

My payment won’t go through, What do I do?

If your credit card isn’t working, here are a few steps you can try:

  1. Try Another Payment Method
    We accept all major credit cards (Visa, MasterCard, Discover, and American Express) and PayPal. Some of our products also offer payment options like Afterpay or Klarna, depending on your location. Please note: PayPal is not available for Creative Shop Co-op Memberships.

  2. Contact Your Bank
    Sometimes credit card providers flag online purchases as potential fraud, especially if you don’t make online purchases often or live outside the U.S. Contact your bank or credit card provider to confirm the transaction is valid.

If you’re still having trouble, feel free to reach out to us at hello@bossproject.com, and we’ll be happy to assist you!

I am not from the U.S. Can I make payments in another currency?

All payments must be made in U.S. dollars. We find that many of our international students love the PayPal option when checking out.

The Creative Template Shop

Why isn’t my Canva template opening?

No worries—this usually happens when you’re not signed into your Canva account. Here’s how to fix it:

  1. Open the template’s download sheet PDF first.

  2. In your internet browser, log into your Canva account.

  3. Right-click the Canva graphic link you’re trying to open and select “Open in a New Tab.”

That should do the trick! If you’re still having trouble, feel free to reach out to us at hello@bossproject.com for further assistance.

I’m a Co-op member. Why am I seeing prices for the templates?

As a Co-op member, you have unlimited access to ALL templates for free! If you’re seeing prices, it likely means you’re not logged into your account. Simply log in to your Co-op Dashboard, and you’ll be able to download any template without a charge.

What happened to the Dubsado form templates?

Unfortunately, Dubsado removed support for one-click-install templates, so we no longer offer them. However, we still provide a variety of Dubsado-related resources, including video tutorials, PDF strategy guides, and Canva graphics that can be customized and used within Dubsado.

Why am I seeing a login error during Co-op checkout?

To avoid issues, make sure you’re logged into the Co-op Dashboard before selecting templates. Once you’ve chosen the templates you’d like to download, proceed to checkout. If you see a secondary login prompt on the checkout screen, don’t worry—it isn’t required. 

If you are seeing a login error, simply delete your email and password from the fields and click “Continue as Guest.”

For step-by-step instructions, check out this walkthrough. If you’re still having trouble, reach out to us at hello@bossproject.com for help!

How do I use a coupon?

Using a coupon is easy!

  1. During checkout, click “ADD COUPON.”

  2. Enter your coupon code and click “APPLY COUPON.”

  3. Look for a green confirmation message to ensure the coupon was successfully applied.

Make sure the discount is reflected before completing your checkout. For a step-by-step guide, check out a walkthrough here.

How do I upgrade my Co-op membership?

Upgrading is simple!

  1. Log in to your Co-op Dashboard and click “YOUR ACCOUNT” in the top-right corner.

  2. Select “JOIN NEW PLAN” and choose your preferred plan.

  3. If you have a coupon, enter the code and click “APPLY COUPON.”

  4. Enter or update your payment details. Any remaining time on your current plan will be automatically pro-rated.

  5. Click “SUBSCRIBE NOW” and you’re all set!

For a detailed guide, check out a walkthrough of how to do that here.

How do I cancel my Co-op membership?

We’d hate to see you go! If you’re unsure how to maximize your membership benefits or have any questions, please reach out to our team at hello@bossproject.com—we’d love to help you get the most out of your experience.

If you still wish to cancel, log in to your Co-op Dashboard and click “YOUR ACCOUNT” in the top-right corner. From there, you can change or cancel your plan.

We hope you’ll consider staying, but whatever you decide, we’re here to support you!

Speaking and Collaborations

How much will it cost to have you speak at my event or conference?

We’d be thrilled to bring energy, expertise, and inspiration to your event! Pricing is tailored to factors like the event’s location, duration, and provided accommodations.

Check out our Media Kit for more details, then reach out to us at hello@bossproject.com to start the conversation. We can’t wait to explore how we can make your event unforgettable!

What topics can you speak about?

Abagail brings a wealth of knowledge and a passion for helping entrepreneurs succeed. She can speak on topics like business growth, organic marketing, creating digital products and courses, leveraging AI, work-life balance, and much more.

Got something specific in mind? Let us know! Abagail loves collaborating to create sessions that align with your event’s goals and audience needs.

Check out her current Media Kit for more details, and let’s chat about how we can make your event impactful and unforgettable.

Will you review my book or product?

You’re welcome to send your book or product for us to check out! While we can’t guarantee a review or shoutout on our website, podcast, or social channels, Abagail loves sharing things she’s passionate about openly and loudly.

If you’re looking for something more specific, like a quote for a book jacket or a potential brand collaboration, feel free to reach out to us at hello@bossproject.com.

What is your mailing address?

For our mailing address, please email us at hello@bossproject.com. We’d be happy to provide it!

Will you collaborate with my Bundle or online event?

We’re always excited to explore collaborations that align with our values! We consider opportunities that are inclusive, provide genuine value to participants, and have a proven track record of engagement and reach.

If that sounds like a fit, reach out to us at hello@bossproject.com. We’d love to hear more about your event and see how we can contribute!

I’m Curious…

Where are you based?

Our company is based in the Kansas City Metro. Our team is fully remote across the United States—literally from coast to coast!

What’s your story?

It’s been a long and winding journey through design school, corporate jobs, two layoffs, a TBI (traumatic brain injury), and the almost decade-long process of building Boss Project into what it is today. You can hear more about my full story inside our free training: The Market Shift Workshop.

Do you have any pets?

Abagail is a proud dog mom to three rescue beagles: Hue, Cappuccino (Capp), and Ristretto (Rizzy), and a thriving koi pond in the backyard.

What’s your drink of choice?

Abagail ebbs and flows between iced coffee and Diet Coke.

Legal Stuff

Can I use your email content, social media, blog posts, and/or podcast episodes on my own site?

No, you may NOT reprint or republish any of our content without written permission, unless otherwise specified.

However, we’d love for you to share our content or link back to it! Sharing is always appreciated when done responsibly.

Still have questions? Check out our Terms of Service for more details.

Something Else?

Still need to contact us?

Of course! We’d love to hear from you. Email us at hello@bossproject.com, and your inquiry will be directed to the right Boss Project team member.

Please note: If your email involves a collaboration, podcast guest inquiry, sponsored content, or other pitches, we’re selective about what we respond to—so be sure to share all the juicy details to make your message stand out!